AI Deployment Lead

ABOUT THE ROLE

We’re hiring an AI Deployment Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial.

This role owns trial execution from customer and use-case intake through results delivery and handoff into deployment. You’ll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions.

This is not a coordination role. We’re looking for a strong operator who can bring structure to ambiguity, diagnose what is driving performance, and build repeatable systems that make trial operations more consistent, measurable, and scalable.

This role will report to the Director of Agent Operations and is based in New York, NY with a hybrid in-office model.

WHAT YOU’LL OWN

CUSTOMER USE-CASE TRANSLATION

- Partner with Sales and Customer Success to understand each customer’s workflow, use case, success criteria, constraints, and decision-making context.

- Translate ambiguous customer needs into clear operational requirements, workflows, scripts, inputs, quality expectations, and success metrics.

- Identify risks early, including unclear scope, poor input quality, workflow complexity, missing context, AI performance gaps, or operational execution issues.

PERFORMANCE, METRICS, AND COMMERCIAL INSIGHT

- Track and improve key trial metrics, including batch completion rate, trial success rate, turnaround time, quality outcomes, and readiness for deployment.

- Use data and operational judgment to understand what is driving performance.

- Distinguish between one-off execution misses and deeper systemic issues across inputs, workflow design, scripting, AI behavior, tooling, quality review, or process.

- Surface crisp, commercially relevant insights that inform customer conversations, ex...