AI Product Marketing Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a Product Marketing Manager to help bring the next generation of AI-powered IT service management experiences to market. In this role, you'll partner closely with Product Management, Engineering, Sales, Customer Success, and Demand Generation to launch new AI capabilities, shape customer messaging, and drive adoption across the Freshservice portfolio. This role is ideal for someone who enjoys translating complex AI technology into simple customer value, loves launching new products, and thrives working cross-functionally in a fast-moving SaaS environment. While this role is focused on AI, success comes from understanding how AI solves real IT problems—not just marketing AI for AI's sake. What You'll Do Own product marketing for AI capabilities within the Freshservice platform, including positioning, messaging, and launches. For assigned AI product areas, partner with Product Management throughout the product lifecycle to influence roadmap, define customer value, and prepare launches. Drive content and external-facing assets that communicate Freshworks' point of view on AI and the uniqueness of our approach. Develop differentiated messaging that clearly communicates the business value of AI features for IT administrators, IT leaders, and enterprise buyers. Lead cross-functional launch planning with Product, Marketing, Sales, Customer Success, Enablement, and PR. Create sales enablement content including presentations, battlecards, FAQs, demos, and competitive messaging. Develop customer-facing assets including web, content, blogs, videos, webinars, and launch campaigns. Gather customer insights through interviews, research, and competitive analysis to inform positioning and future product direction. Par...