Senior Business Development Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us. About the RoleAt Freshworks, we are looking for a high-octane, strategic, and resilient Business Development Manager to spearhead our market expansion and design the frontline pipeline strategy for our next phase of regional growth. As a BDM, you will be the corporate face and voice of Freshworks, opening doors to high-value accounts and engaging sophisticated buyer personas.This is not a passive, inbound execution role. If you are a consultative hunter who thrives on deep account research, creative outbound engineering, cross-functional collaboration, and the thrill of converting cold prospects into qualified enterprise opportunities, you will thrive in our fast-paced, high-performance ecosystem.1. Roles & ResponsibilitiesStrategic Account Mapping & Pipeline Architecture: Conduct rigorous account research and market prospecting within your designated region. You will map out complex organizational structures, understand regional nuances, and architect a robust, predictable sales pipeline from scratch.Executive Engagement & Persona-Led Selling: Initiate, nurture, and command conversations with high-profile executive personas and C-suite stakeholders. You will break through the noise to establish meaningful business relationships.Corporate Evangelism: Serve as the frontline ambassador for Freshworks. You will confidently pitch our company vision, platform ecosystem, and product suites, delivering compelling corporate presentations that align our capabilities with client needs.Creative Multi-Channel Outbound Campaigns: Design and execute hyper-personalized, creative email sequences, cold-calling strategies, and targeted campaigns that capture the attention of busy enterprise decision-makers.Consultative Discovery & Qualification: Master the art of th...