Contract Centre Advisor

                    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.We believe that every life deserves world class healthcare.                        Job SummarySalary: £27007.50, rising to £28,500 upon probation completionHours: Monday to Saturday, shifts between 07:30am and 8:00pm (37.5 hours per week)Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the officeContract: Full-time, permanentWhat are we looking for?You will be supported by the Contact Centre Senior and will be responsible for all outpatient scheduling activity. You must be an excellent communicator and adaptable team player, and will act as a first point of contact to CCL, dealing with all outpatient enquiries. You will be responsible for the accurate and timely collection of all demographic and financial data required prior to the outpatient visit delivering excellent customer service in a busy hospital environment.What makes us different?Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.     What will your duties include?Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking serviceWork proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scalesCollect accurate and complete demographic and financial detailsLiaise with insurance companies and other payers to ensure relevant authorisation is in placeProvide cost estimates to self-pay patients and collect fees where appropriatePromote and encourage sign up to the CCL MyChart App to enable patients to manage their own financial and demographic informationAssign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)Liaise with relevant clinical departments to ensure correct scheduling workflows are maintainedCommunicate effectively with other relevant clinical departments within the hospital to deliver a seamless patient journey in all casesCross train across all areas of Patient Access as requiredFollow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badgeComplete mandatory education and training in order to maintain organisation and department specific competencies and requirementsOther duties as assignedWhat we need from you?Relevant experience in a healthcare related setting or C...