Customer Operations & Implementation Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

 

Our client is seeking a highly organized and proactive Customer Operations & Implementation Manager to lead the operational customer journey from contract signing through implementation, onboarding, and ongoing operational support. This role is critical to delivering a seamless customer experience by coordinating cross-functional teams, improving operational processes, and ensuring customers are successfully onboarded and supported throughout their lifecycle.

ROLE OVERVIEW

The Customer Operations & Implementation Manager will be responsible for overseeing customer onboarding, implementation, operational coordination, technical support workflows, CRM management, and customer success operations. The Customer Operations & Implementation Manager will collaborate closely with Sales, Product, Engineering, and Customer Success teams to ensure customers launch successfully, operational processes remain efficient, and customer issues are resolved proactively. This role is ideal for someone who enjoys project coordination, process optimization, cross-functional collaboration, and building scalable operational systems that improve the customer experience.

LOCATION

Fully Remote | 9:00 AM - 5:00 PM

KEY RESPONSIBILITIES

CUSTOMER ONBOARDING & IMPLEMENTATION

- Coordinate the implementation process from signed contract through successful customer launch.

- Schedule and manage kickoff meetings, onboarding sessions, and implementation calls.

- Collect, validate, and organize onboarding documentation and customer information.

- Coordinate customer training sessions and monitor implementation milestones.

- Ensure customers successfully launch according to established timelines.

CUSTOMER OPERATIONS

- Serve as th...