Customer Service Specialist
CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.For best results, use Google Chrome to view this page.We are looking for Cuatomer Service Specialists located in Warsaw for future roles . If you are interested in an exciting, fast-paced career with endless opportunities, please click apply to join our Talent Community. As opportunities open up, we will contact you for the roles that best match your experience, qualifications, and passions. Thank you for your interest!Meaningful Work From Day OneIn this role, you will be responsible for endtoend order management across assigned markets, ensuring operational excellence, strong stakeholder relationships, and timely, accurate execution of all customer service activities. You will play a key role in supporting supply chain processes, coordinating with internal teams, and maintaining exceptional service levels for our customers.This is an office/hybrid role (4 days a week at Warsaw office, Fridays working from home)What You Can ExpectCustomer Service- Be a single point of contact for dedicated international business customers and distributors.- Respond to customer requests and queries related to their orders and logistics (mainly via email).- Be a contact for distributors, build strong relationships and become trusted advisor in supply chain and order management areas.- Communicate with logistics providers and supply chain partners concerning order status inquiries.- Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers orders and stock situations.Order Fulfillment- Receive, validate and process orders for customers through SAP ERP system.- Track order fulfilment progress, identify risk, propose changes to ensure on time order deliveries.- Proactively seek opportunities to update orders, prevent delays, and ensure ontime shipments.- Process and issue order documentation, adhere to established timelines.- Ensure high quality of customer and order master data.- Use multiple reports (e.g. production plans, planned shipment reports) and other sources of information for proactive order management.What You Bring to the Table- Minimum 2 years of relevant experience in operations in international business environment (preferable areas of customer service, order management or supply chain).- Experience in related work within a changing and dynamic environment.- Demonstrated ability to make decisions independently based on logical assumptions and factual information.- Experience working with a supply chain system, ideally SAP.- Language Proficiency: fluent in English, both spoken and written.What Makes You Unique- Exceptional communication skills (influencing, listening, written).- Ability to build strong relationships at all levels with strong stakeholder awareness.- Collaborative team player with conflict management skills.- Excellent time managem...