Customer Success Specialist

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

CUSTOMER SUCCESS SPECIALIST

As a Customer Success Specialist at CreatorIQ, you will play a critical role in supporting our agency and brand customers through high-quality customer management, renewals support, and day-to-day account coordination. This role is heavily focused on inbox management, customer communications, and operational execution, ensuring customers receive timely, organized, and professional support throughout their lifecycle.

You will partner closely with Customer Success Leaders and cross-functional teams to keep accounts on track, renewals moving forward, and customer needs addressed efficiently. Success in this role requires exceptional organization, strong written communication skills, and the ability to manage multiple workstreams in a fast-paced, customer-facing environment.

Working Hours: 4pm to 1am PHT - ...