Customer Support
About the job
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.
We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
The Role
We are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction.
As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.
For many members, you are the voice of Belong. The way you listen, communicate, and follow through directly shapes how supported, confident, and at home they feel. This role plays a critical part in building long-term trust, satisfaction, and belonging.
This position is ideal for someone who is people-focused, highly organized, and comfortable working across teams, someone who takes ownership, follows through, and genuinely cares about delivering great experiences.
What You’ll Do
Support residents and homeowners through inquiries, requests, and issues with empathy and clarity
Own cases end to end, ensuring timely and effective resolution
Work cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teams
UseFoundationand internal tools to manage, track, and document cases
Manage multiple cases simultaneously while maintaining high service standards
Communicate proactively, setting clear expectations and timelines
Identify recurring issues and suggest process improvements
Represent Belong’s values in every intera...