Director, People Operations & Intelligence
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.Spring Health is actively seeking a Director, People Operations & Intelligence to join our team. Reporting to the Vice President, Total Rewards & People Operations, the Director will lead the systems, processes, services, and workforce insights that allow Spring Health’s People function to operate reliably and scale intelligently. This is a full-time, hybrid position, working 2-3 days per week in our New York City headquarters. Occasional travel may ber required for company or team events/meetings. What you’ll do: Lead the strategy, execution, and continuous improvement of core employee lifecycle operations, including onboarding, offboarding, and critical workforce changes. Enhance and scale our People service-delivery model across self-service, employee support, systems, and specialist escalation paths. Refine process ownership, service-level agreements, and operational controls to eliminate manual interventions and single-point dependencies. Own the strategy, roadmap, administration, and continuous improvement of the HRIS and broader People technology ecosystem. Develop a practical AI strategy for People Operations focused on increasing employee self-service, automating workflows, and driving operational efficiency. Partner with IT, Security, Legal, and Compliance to ensure People technology and AI solutions adhere to privacy and governance standards. Build advanced People intelligence capabilities to deliver actionable workforce insights across headcount, attrition, mobility, organizational health, and labor costs. Establish clear definitions, data governance, and scalable reporting tools that enable senior leaders to make data-informed workforce decisions. Lead, coach, and develop a multidisciplinary team across People Operations and HR. Partner with our Director, AI Enablement & Advancement to create an infrastructure for the team to build agent and automate work by safely connecting to and accessing data from our existing tech stack. What success l...