Director, Product and Solutions Management – Agentic Services

Your Future is our FutureAt Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.Position:Director, Product and Solutions Management – Agentic ServicesPosition Summary:About the Role Are you ready to pioneer the future of AI in healthcare? We are seeking a visionary Director of Product and Solutions Management to lead the evolution of Tom Services, our cutting-edge agentic AI services designed to revolutionize access in primary care. In this highly visible and transformative role, you will sit at the intersection of clinical excellence, artificial intelligence, and user experience. You will oversee a high-performing team responsible for the entire product lifecycle—from conceptualizing Minimum Viable Products (MVPs) for new AI agents to scaling them into robust, multi-agent systems. As a trusted advisor and subject matter expert, you will evangelize Tom Services both internally and externally, driving strategic direction, fostering a culture of rapid innovation, and directly impacting how we deliver next-generation value to our members and clients.Job Description: Strategic Vision & AI Innovation Pioneer Agentic Solutions: Develop and deliver compelling business cases for new agents and services. Define MVPs and iteratively evolve services as new data, skills, and LLM capabilities become available. Drive the AI Roadmap: Collaborate closely with the clinical team to create visionary mid-term (2-3 year), quarterly and annual Services roadmaps. Vet these roadmaps with prospects, buyers, and primary care users to ensure market-leading relevance. Identify Future Needs: Proactively identify new skills and data needed to support the evolution of Tom Services, elevating these needs for product roadmap prioritization. Scope & Accountability: Accountable for budgeting, strategic planning, and policy creation for the Tom Services product area, ensuring direct contribution to organizational goals.Product Execution & Lifecycle Mastery End-to-End Product Ownership: Develop and document comprehensive requirements for new Tom Services and Agents through the entire product lifecycle. Optimize the Development Engine: Develop, document, and continuously refine the Services development process to ensure rapid, high-quality deployment. Prompting & Engineering Partnership: Actively contribute to the development of prompting for Tom Services in t...