Senior Product Manager - Cambridge, MA
Your Future is our FutureAt Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.Position:Senior Product Manager - Cambridge, MAPosition Summary:We're seeking a Senior Product Manager to help deliver the next generation of AI-powered healthcare conversations through the Tom Conversation Platform.Reporting to the Sr. Director of Product, you'll partner closely on product strategy while owning day-to-day execution for one or more platform capabilities. You'll translate product vision into clear requirements, collaborate closely with engineering and AI teams, and ensure high-quality delivery of features that improve the reliability, safety, and effectiveness of our conversational AI platform.This role is ideal for someone who enjoys solving complex technical problems, thrives in cross-functional environments, and is passionate about bringing AI-powered experiences to production.Job Description:Key ResponsibilitiesProduct ExecutionPartner with Product Leadership to translate product strategy and roadmap into actionable product requirements.Own the product backlog for assigned platform capabilities.Write detailed user stories, acceptance criteria, and functional requirements.Refine work with engineering teams and support sprint planning.Ensure features are delivered with a high level of quality and customer value. AI Platform DeliveryPartner closely with Engineering, Prompt Engineering, AI, Clinical, and UX teams to deliver capabilities such as:Conversation orchestrationVoice and messaging experiencesAgent toolingConversation memoryTool integrationsAI safety guardrailsEvaluation and observabilityPlatform configuration AI QualityDefine acceptance criteria for AI-powered features.Partner with QA and engineering to evaluate AI performance.Review conversation transcripts and customer feedback to identify improvement opportunities.Help define success metrics including conversation quality, automation rates, customer experience, and safety.Support experimentation and iterative improvements through prompt tuning and platform enhancements. Customer PartnershipParticipate in customer conversations to understand workflows and gather feedback.Translate customer needs into product requirements.Balance customer requests with scalable platform capabilities.Support customer demonstrations and feature validation activities when needed. Cross-Functional CollaborationWork daily with Software...