FinOps Engineer

TOPdesk builds service management software used across education, healthcare, government, and manufacturing. We are 800+ colleagues in 11 offices worldwide. Founded over 30 years ago, we serve more than 10 million users worldwide and have been helping organisations deliver better services ever since. We are an open, collaborative organisation with little hierarchy — people own their work end to end and are trusted to make the decisions that matter. We are reinventing ITSM and ESM for the agentic era, building AI agents our customers can trust, and this role is part of that.  About the role Our SaaS hosting and technology costs are increasingly distributed across cloud, licensing, on-premises infrastructure, and shared services. As the landscape grows, so does the need for transparency, accountability, and financial governance — and we want to move from reactive cost management to a proactive, data-driven one. As FinOps Engineer, you bridge the gap between technology and finance. The remit is broader than classic cloud FinOps: it spans cloud economics and wider technology spend, SaaS and licensing, software asset management, budgeting and forecasting, allocation and showback or chargeback, vendor and renewal insight, and optimisation governance. You create transparency in technology spending, improve financial predictability, and help teams make cost-aware decisions — turning complex consumption data into insight and action so our technology investments deliver maximum value. What this is not: A pure reporting or bookkeeping role. You do not just present the numbers — you own the models behind them, chase the cost drivers, and drive the optimisation initiatives that follow.  What you'll own Technology budgeting, forecasting, and spend governance across cloud, SaaS, software licensing, infrastructure, and managed services. Tracking actual spend against budgets, explaining cost drivers and variances, and proactively flagging financial risks and unexpected increases. Cost allocation and financial-transparency models — showback and chargeback, plus ownership, tagging, and allocation standards. Visibility into technology consumption and spend through dashboards, reporting, and financial insight. Cost-optimisation initiatives across cloud platforms, SaaS, software licensing, and on-premises infrastructure. Software asset management — license utilisation, renewals, compliance, and vendor-audit readiness. Financial analysis that supports vendor reviews, renewal planning, and commercial discussions. Regular cost reviews with stakeholders, and continuous improvement of technology financial governance. How you'll work You are comfortable with both engineers and Finance professionals, and adapt how you communicate to each audience. You build reliable analytical and governance mechanisms — not just reports: SQL and data analysis, cost-data pipelines, API and data integ...