IT Security Operations Analyst
Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays of AlertMedia is looking for an IT Security Analyst to join our Information Security team. This is a hands-on, tier one role for someone building a career in security operations. You will monitor our environment for threats, investigate and remediate phishing and account compromise incidents, keep user access clean through a monthly account audit, and support the evidence-gathering behind our SOC 2 and ISO certifications. You will work daily in Microsoft Defender and Microsoft Sentinel, reporting to the Senior IT Manager. Who you are: As an IT Security Analyst, you will be the first line of defense for AlertMedia’s internal security operations. You will triage alerts, run down the details, and either resolve them or hand them off with a clear, complete record. Over time, you will build the pattern recognition and technical depth that lead toward tier two work: deeper investigations, threat hunting, and security engineering. What you get to do everyday: Monitor Microsoft Defender and Microsoft Sentinel for security alerts, and triage each one to determine whether it represents a real threat, a policy violation, or a false positive Conduct a monthly review of user accounts and access rights across AlertMedia’s systems, flagging stale, orphaned, or over-permissioned accounts for remediation Investigate reported phishing emails: trace headers, check URLs and attachments against threat intelligence, and determine whether any employee interacted with the message before it was reported Respond to suspected account compromises by containing the affected account, resetting credentials, reviewing sign-in and audit logs for unauthorized activity, and documenting the full timeline Triage and remediate other security incident types, escalating complex or high-severity incidents to senior analysts according to AlertMedia’s incident response playbooks Maintain accurate, detailed incident records and investigation notes that hold up to internal review and external audit Support annual SOC 2 and ISO 27001 audits by gathering evidence, documenting controls, and responding to auditor requests alongside the security and compliance teams Assist with identity and access management tasks, including provisioning, deprovisioning, and periodic access revi...