IT Support Specialist

About N-Power Medicine

N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients.  We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility.  We are working with urgency to bring better therapies to patients faster. 
Position Overview

N-Power Medicine is looking for an IT Support Specialist to maintain our company’s corporate computing infrastructure and support a dynamic environment in a hybrid environment that is growing very fast. This individual will report to the IT Manager and is responsible for providing technical skills to assist employees when needed, Onboarding, and Offboarding. 
This position is remote within the United States.
Role Objectives and Responsibilities
What you will be responsible for
-Manage corporate IT systems
-Tier 1 & 2 troubleshooting of hardware and software issues related to internal IT within a remote environment
-Manage applications within the organization
-Patching of laptops to stay compliant and to maintain high performance via use of Iru MDM solution
-Use of Jira ticketing system to provide support to staff
-Ensure security of data including enforcement of MFA and SSO
-Support audio/video issues using Zoom
-Inventory stock
-Additional duties and responsibilities as required
What you bring to the table
-Proven ability as an IT support specialist in a fast-paced environment
-Understanding of HIPAA regulation and policies governing PHI and PII (preferred)
-Knowledge of Google Workspace Enterprise Plus
-Excellent knowledge of technical management and of computer hardware/software systems including expert level experience with iOS and macOS Apple devices - Microsoft W...