Manager Gateway - Air

C.H. Robinson is looking for a Gateway Manager - Air to lead our import and export gateway operations, driving service excellence, operational performance, and financial results.In this role, you will lead and develop a high-performing team, foster a culture of growth and accountability, and collaborate across our global network to deliver customer-focused air freight solutions.You will play a key role in customer retention and growth, carrier and warehouse partner management, pricing strategy, and the continuous improvement of gateway operations to ensure exceptional service delivery and business success. If you're a results-driven logistics leader who thrives in a fast-paced environment and is passionate about developing people, driving operational excellence, and creating meaningful customer impact, we'd love to hear from you!Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:Leadership:Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfactionInstill professionalism, ensure adherence to policy and procedures, and encourage consistency of processIdentify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reportsPlay major role in recruitment, onboarding, and continuous development of talentProvide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviewsCommunication:Regularly share industry news, department changes, and process updates to departmentProvide guidance to employees on how to respond to complex consolidation scenariosCollaborate with all relevant regional leadership and air/ocean service line management to ensure efforts are in alignment with company and regional initiativesProactive collaboration with the C.H. Robinson overseas gateway network on core lane carrier selection and performance evaluationStrategy:Collaborate closely with the pricing teams to ensure volume growth and optimize profitabilityCollaborate with branch leaders to deliver effective problem resolution and process improvementSet quantitative, qualitative, and personalized objectives for Department supervisorsDesign, control, and maintain the process for successful service deliverySupport branches in the region through onsite visits working to enhance awareness and understanding of our capabilities as it relates to gateway services developmentWork with the gateway leadership team to “activate the network” and promote gateway servicesCustomer Service:Serve as a role model in developing relationships with carriers, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systemsTroubleshoot and design solutions for complex scenariosAccountable to ensure the gateway team supports business develo...