Manager, Incident Response

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Manager, Incident Reponse to be part of making this happen, based in the UK.

About the Role

The Manager, Incident Response is responsible for leading and maturing Arctic Wolf's Incident Response practice by combining strategic leadership, operational management, and advanced technical incident response expertise. This role leads and develops a team of Incident Response professionals while maintaining the technical depth required to support and lead complex investigations, cyber extortion events, ransomware engagements, business email compromise matters, and large-scale recovery efforts.

The Manager is accountable for delivering world-class incident response services, ensuring operational excellence, maintaining technical quality standards, driving process improvements, developing team capabilities, and supporting organizational growth. This individual serves as both a management leader and a senior technical escalation resource capable of leading the most complex investigations and customer engagements

Team Leadership & People Management

• Lead, mentor, develop, and manage a hybrid/remote team of Incident Response professionals.
• Ensure operational standardization across delivery regions
• Recruit, hire, onboard, train, and retain top DFIR talent.
• Conduct performance reviews, career development planning, coaching sessions, and succession planning.
• Foster a culture of collaboration, accountability, technical excellence, and continuous improvement.
• Ensure team members receive exposure to a variety of investigative and recovery activities to support career growth.
• Lead team development initiatives through formal mentoring, peer coaching, technical reviews, and knowledge-sharing programs.
• Serve as an escalation point for personnel, client, and delivery-related issues.

Incident Response Operations

• Oversee the delivery of Incident Response services to ensure consistent, scalable, and high-quality outcomes.
• Scope incoming matters, monitor, and manage incident response engagements across the team.
• Assign personnel to engagements based on skillsets, availability, customer...