Member of Technical Staff - IT Engineering

OUR MISSION

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.

ROLE OVERVIEW

Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal-customer-facing role in which you will be regularly supporting executives, executive assistants, engineers, and non-technical people with everyday IT problems.

KEY RESPONSIBILITIES

- Handle day-to-day operational IT requests

- Define and implement systems and processes that will help the IT function operate more efficiently

- Act as the on-prem IT lead at our New York headquarters

- Provide white-glove operational support for executives

- Facilitate rapid growth by providing a friendly onboarding experience for new employees

- Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems

- Support IT Security initiatives, including hardware security key rollout and device posture attestation

- Manage SaaS platforms and spend

- Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment

REQUIRED QUALIFICATIONS

- Recent experience with Tier 1 and Tier 2 IT support

- Comfort working in a customer-facing role in which you are dealing with executives, executive assistants, engi...