Onboarding Project Manager

As a Onboarding Project Manager at Remarcable, you’ll be the trusted guide for new customers stepping into our platform for the first time. You’ll ensure every customer has a smooth, confident, and successful start — setting the tone for a lasting partnership.

Your mission: help our customers realize value fast, empower them through great training and support, and hand them off to our Customer Success team fully equipped to thrive. You’ll be the critical bridge between our product and the real-world success of our users.

What You’ll Do

- Lead onboarding journeys – Guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.

- Train and empower – Deliver engaging product demos, onboarding calls, and group webinars to teach customers best practices and help them see quick wins.

- Create resources – Develop and maintain onboarding materials, training guides, and self-serve documentation to scale your impact.

- Be the customer’s go-to – Serve as the primary contact during onboarding, addressing questions, resolving setup issues, and ensuring customers feel supported.

- Collaborate across teams – Work closely with Sales to ensure a seamless handoff, and partner with Customer Success to transition accounts post-onboarding.

- Drive improvement – Capture feedback from new customers to help refine our onboarding experience and influence product enhancements.

Who You Are

- 2+ years of Project Management experience OR 4+ years of experience in customer onboarding, implementation, training, or account management (B2B SaaS preferred).

- Experience or familiarity with the construction industry (electrical, mechanical, or general contracting) or construction technology is strongly preferred.

- Excellent communicator and presenter, comfortable leading customer sessions individually or in groups.

- Strong project management and organization skills — you can juggle multiple onboardings without dropping det...