Patient Services Intake Coordinator

Optimal Care is where your dedication meets a rewarding career.  Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.About the Role Support the connection between patients, families, and the compassionate care they need. As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of contact by managing referrals, coordinating information, and ensuring patients are connected with the appropriate services in a timely manner. From answering inquiries and entering referral information to partnering with clinical teams and referral sources, you'll help create a seamless experience that supports both exceptional customer service and quality patient care. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and takes pride in organization and accuracy. You'll manage the referral process from intake through transition to care, maintain communication with supervisors, sales teams, providers, and community partners, and ensure accurate documentation within company systems. Through your attention to detail, responsiveness, and commitment to service excellence, you'll play an essential role in supporting the growth of Hospice and Physician Services while helping patients and families access the right care at the right time. Location  Office Location: Jackson, MI Hours  On-Site Monday to Friday, 10 a.m. to 7 p.m. Remote Weekend Rotation Required Qualifications High school diploma or GED Reliable transportation, valid driver’s license, and valid automobile insurance coverage Preferred Qualifications Associate's degree Minimum 1 year of experience in a healthcare setting Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred Essential Skills and Competencies Interpersonal skills and ability to communicate professionally and effectively Knowledge of medical terminology Strong verbal and written communication skills Ability to operate computer and office equipment Proficiency in Microsoft Office Suite and data entry skills Responds to suggestion constructively Skilled in conflict resolution Proven interpersonal, coordination, and leadership skills Pay R...