Referral Coordinator

Optimal Care is where your dedication meets a rewarding career.  Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.Key Responsibilities  The Referral Coordinator is the central access point for all outgoing home care and hospice referrals for Optimal Care Physician services. The Referral Coordinator will ensure outgoing referrals are properly processed, documented and the start of care occurs timely.  In this role you will be responsible for:   Sending all outgoing home care and hospice referrals for the practice within the specified time frame  Verifies all outgoing referrals are sent to a participating provider within the patient’s health insurance plan  Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Optimal Care billing department for processing  Communicates with providers, families or facilities when needed regarding the home care or hospice referral  Tracks outstanding referrals to ensure the start of care is completed  Updates the patient’s EMR to reflect the home care and hospice company providing care to the patient  Focuses on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs  Required Qualifications  High School Diploma or GED Minimum one (1) year of experience in a health care setting Detailed orientated person who is capable of multitasking  Strong computer skills   Preferred Qualifications  Physician office, home care or hospice experience preferred  Location  Office Location: Jackson, MI Hours  8:00 am - 5:00 pm , Monday - Friday   Pay Range$18—$22 USDHow We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement  Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background ...