Product Owner / Product Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

 

Scale Army Agents builds AI agents — voice, SMS, and chat — for U.S. clients. Today most of the "product" lives in the heads of the AI enablement team and gets rebuilt, largely from scratch, on every engagement. That works for a handful of pilots. It does not scale.
This role exists to turn repeated custom agent builds into a coherent, reusable product: owning the backlog, the requirements, and the feedback loop between clients, delivery, and engineering — so SAA can grow beyond bespoke one-offs without quality, margin, or timelines slipping.
This is an execution-led product role. You will own the how and the when, contribute heavily to the what, and grow into the why. Strategy and vision sit with the Head of AI Enablement and leadership; your job is to make that vision shippable, repeatable, and measurable.

Where this role sits
You are the connective tissue between four groups that currently coordinate informally:

- AI Enablement / Engineering — who build the agents. You spec for them and protect their focus.

- Delivery — who run client engagements. You hand off build-ready, QA'd agents and absorb field feedback.

- Revenue — who sell. You sit in discovery calls, scope what's feasible, and feed real client problems back into the roadmap.

- Ops / Finance / Compliance — who own margin and risk. You make feature decisions that respect unit economics and U.S. regulatory constraints.


What you'll own (core — Product Owner)

- Backlog & sprint ownership for both the agent platform and per-client builds. Plan, prioritize, run standups and reviews, keep delivery on track.

- SOF → requirements translation. Take a signed Statement of Functionality (across SAA's agent types) and turn it into crisp user stories, conve...