Professional Services Lead Engineer
Professional Services Lead EngineerSay hello to opportunities.If you’re looking to be part of what’s next in communication, you’re in the right place.At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.This is where you and your skills come in. We’re currently looking for: The Engineering department within RingCentral's Professional Services Delivery team is responsible for executing the technical implementation, configuration, and deep integration of RingCentral's solutions for customers across all segments.This team acts as the technical engine of the delivery process. They bridge the gap between the initial sale and the final launch, turning high-level business requirements into fully functional, customized technical architectures (such as AI-powered Unified Communications and Contact Center environments).As a Professional Services Lead Engineer, you act as a subject matter expert in two or more disciplines within Unified Communications, Contact Center, and emerging AI technologies. This role focuses on the Contact Center API and AI integrations (such as RingSense AI and conversational bots) — evaluating API performance requirements, contributing to developer API roadmaps, and mentoring other engineers. You work on high-end enterprise engagements, helping the most complex customers maximize ROI through well-integrated, AI-enabled solutions.Job Responsibilities:API & AI Development: Apply knowledge of batch and real-time API concepts and AI/ML integrations (e.g., natural language processing, generative AI bots, sentiment analysis) to expand solution capabilities.Complex Integrations & Architecture: Deliver complex API-integrated solutions and advanced data/process modeling across application and database environments, partnering with internal and external engineering teams.Software Development Support: Contribute to technical design, functional program design, and unit test plans for both standard and AI-driven logic; write and review software system documentation.Testing & Quality Assurance: Oversee UAT and integration testing for complex deployments, identifying and resolving defects — including issues specific to AI logic — before they reach customers.Senior Escalation Support: Serve as the senior technical escalation point during rollout and hypercare, resolving complex issues such as CRM bugs, AI-routing errors, and API rate limits.Mentorship: Lead code review sessions and mentor other engineers on RingCX, RCCC API, and AI integration best practices.Strategic Consulting: Advise enterprise clients on digital transformation and AI adoption...