Senior Professional Services Engineer

Senior Professional Services EngineerSay hello to opportunities.If you’re looking to be part of what’s next in communication, you’re in the right place.At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.This is where you and your skills come in. We’re currently looking for: The Engineering department within RingCentral's Professional Services Delivery team is responsible for executing the technical implementation, configuration, and deep integration of RingCentral's solutions for customers across all segments.This team acts as the technical engine of the delivery process. They bridge the gap between the initial sale and the final launch, turning high-level business requirements into fully functional, customized technical architectures (such as AI-powered Unified Communications and Contact Center environments).As a Senior Professional Services Engineer, you play a role in the architectural planning and advanced functionality of our contact center solutions, driving implementation of RingCX and RingCentral Contact Center (RCCC) functionality for high-end enterprise call centers. Beyond configuration, you provide technical architecture leadership — analysis, design, and enhancement — helping complex customers transition successfully and maximize ROIJob Responsibilities:System Build & Implementation: Manage end-to-end technical builds for RingCX and RCCC projects, including Studio logic configuration, IVR/ACD routing, predictive dialer setup, SIP/analog gateway configuration, and network/QoS verification.Architecture & Data Modeling: Own database design and CRM data modeling for complex deployments, including managing changes to existing CRM applications.Integrations & Automation: Map complex data models and build system-to-system connectivity using RingCentral's REST APIs, webhooks, and SDKs; use iPaaS tools (e.g., Workato, Zapier, Make) to orchestrate data sync across CRM/helpdesk platforms (Salesforce, HubSpot, ServiceNow, Zendesk).Testing & Validation: Run UAT and end-to-end testing to confirm custom architecture, call flows, and failover routing meet business requirements.Cross-Functional Collaboration: Partner with Project Managers, Solution Architects, and customer IT teams through design reviews to keep technical requirements aligned.Troubleshooting: Serve as a senior technical resource during rollout and hypercare, resolving complex issues such as API limits, WebRTC/network quality problems, and CRM integration bugs.Technical Consulting: Assess complex solution architectures against customer requirements and recommend design changes t...