Program Assistant - Community Mental Health

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve.  A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.  We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.Program Assistant – ACTT Team📍 Location: Williamston, NC🕓 Schedule: Full-Time | Monday–Friday | Includes Benefits💵 Pay Rate: $17–$18/hour (based on experience) Make a difference every day. Join a team that cares. Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Williamston, NC. This full-time position supports a multi-disciplinary team that provides community-based care for individuals living with mental health and substance use challenges. About the Role As the Program Assistant, you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care. Key Responsibilities Administrative & Program Coordination Manage and maintain accurate mental health records and documentation Scan, upload, and archive discharge and clinical documents Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates Maintain internal tracking systems and alert leadership to trends or overdue items Contact clients to confirm appointments and follow-up needs Prepare intake packets, update forms, and manage program material inventory Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed Required Qualifications Education: High School Diploma or GED required Experience: At least 1 year of experience in a mental health, behavioral health, or healthcare setting preferred Experience with Electronic Medical Records (EMR) strongly preferred Skills & Attributes: Excellent organizational and multitasking abilities Strong written and verbal communication skills Professional demeanor with high ethical standards Comfortable with phones, computers, scanners, and office software Why Join Pyramid Healthcare? Be part of a mission-driven team dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.  Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us.  Our employees are expected to align with these va...