Quality Assurance Supervisor

About the Team At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team is at the heart of that mission—ensuring every customer interaction reflects our commitment to accuracy, empathy, and efficiency. As a QA Supervisor, you’ll lead a high-performing team, influence cross-functional partners, and champion process improvements that protect and elevate the customer experience. You’ll be the connector between our front-line teams, leadership, and the broader organization—driving insights that help shape the future of our service. About the Role Reporting to the Quality Assurance Manager, you’ll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You’ll investigate complex cases, identify trends, and drive operational excellence—balancing short-term goals with long-term strategic improvements. This role is hybrid and will require an in-office presence, typically 2 - 3  days per week, or as the business needs dictate. You’re excited about this opportunity because you will… Lead with impact: Build and manage a team of up to 15 QA Auditors, fostering a culture of accountability, growth, and collaboration. Identify and solve problems fast: Pinpoint policy, process, or product gaps from QA findings and work cross-functionally to address them. Keep operations running smoothly: Allocate resources, manage workflow, and ensure we hit our service-level agreements. Measure what matters: Establish and track team KPIs to ensure consistent performance and quality outcomes. Balance agility with strategy: Execute rapid improvements while planning for sustainable, long-term success. Deep dive into our ecosystem: Master DoorDash’s systems and processes to help your team—and our customers—win. We’re excited about you because… Minimum 4 years of team leadership experience, with 2 years of experience as a quality leader Data-driven mindset, you are experienced at interpreting and manipulating data in Google Sheets/Excel to make informed decisions. We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day We are learners - Everyone at DoorDash continually learns on the job, no matter if we’ve been in a role for one year or one minute We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers, and believe in connecting people with possibilities. We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. Commitment to growth – You coach, mentor, and develop your people while embracing a learner’s mindset yourse...