Sales Enablement & Process Excellence Intern

Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.Why does this job exist and why is it critical?​The Sales Enablement & Process Excellence Intern will support the optimization and continuous improvement of sales operations processes across Distributor and Direct Sales channels. This role plays a critical part in enhancing operational efficiency, improving process governance, and supporting business productivity through process documentation, data-driven insights, automation initiatives, and operational reporting. The internship provides valuable exposure to sales operations, process excellence, business analytics, automation, and channel enablement within a dynamic and fast-paced telecommunications environment.What are you accountable for?Document operational processes and develop Standard Operating Procedures (SOPs) by mapping end-to-end workflows across Distributor and Direct Sales channels, including payroll support processes, claims management, reporting cycles, and operational approval processes to enhance process visibility and standardization.Support process improvement and automation initiatives by identifying repetitive manual activities, conducting process mapping exercises, recommending workflow enhancements, and assisting in the implementation of digital tools and automation solutions to improve operational efficiency.Develop and maintain operational dashboards, trackers, and reporting tools to provide greater visibility into channel performance, operational productivity, and key business metrics, while ensuring reporting accuracy and consistency.Perform sales operations analysis by monitoring operational data, identifying trends, bottlenecks, and compliance gaps, and providing actionable recommendations to improve turnaround time, productivity, process effectiveness, and overall operational performance.Support channel enablement and knowledge management initiatives by creating guidebooks, process manuals, training materials, and knowledge repositories that enhance operational consistency, accelerate onboarding, and improve information accessibility across sales channels.Who are we looking for?Currently pursuing a Bachelor's degree in Business Analytics, Data Analytics, Business Administration, Industrial Engineering, Information Systems, Operations Management, or related disciplines.Strong analytical and problem-solving skills, with the ability to interpret operational data, identify process inefficiencies, and generate actionab...