Senior Customer Success Manager

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver: every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client, Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better, but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role:

As a Senior Customer Success Manager at Tempo, you’ll be a strategic partner to our largest customers, helping them drive value from our SaaS products that work together as part of an integrated suite of solutions.

Here's what makes this role different. Tempo is building an AI-native company, and Customer Success is leading from the front. You'll be equipped with AI-assisted tooling that clears the automatable work off your plate, the data gathering, the meeting notes, the account-health monitoring, the renewal prep, so your energy goes to the work only a person can do well: building executive relationships, running sharp strategic conversations, and driving customer outcomes. And because you sit on the front line, you won't just use these tools. Your insight will directly inform the ones we build next.

You'll be accountable for commercial performance, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), and play a key role in identifying success stories and expansion opportunities.

This is a high-impact role for ...