Student and Academic Services Officer

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia division, you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Employing 5,000 staff globally, Navitas creates life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.Edith Cowan College (ECC) is an Australian tertiary education and English language provider and is accredited by the government under the Higher Education Act 2004 to provide a range of higher education courses. ECC specialises in providing alternative pathways to ECU for students who may not qualify for direct entry into a degree program and are looking for a supportive learning environment.ECC is located on Edith Cowan University campuses and is a successful joint venture between ECU and Navitas. So working at ECC means you’ll become part of a dedicated community that extends beyond the classroom, encompassing a wide range of professions.Our global footprint offers you the chance to connect with people from around the world.We'd like to hear from you! We are seeking a motivated and detail-oriented Student and Academic Services Officer to join our Student and Academic Services team. This role provides essential administrative and student-facing support. You will play a key role in ensuring that students receive high quality experience across their learning journey at ECC.This is an excellent opportunity for someone who thrives in a fast-paced, student-centred environment and is passionate about supporting students.Key ResponsibilitiesIn this role, you will:Provide frontline student support at reception, responding to enquiries via phone, email, and in-person.Coordinate enrolment and re-enrolment processes, including variations, deferrals, withdrawals, and Confirmation of Enrolments (CoEs).Support student progression and completion processes, including results processing, appeals, awards, and graduation coordination.Assist with academic operations, including timetabling, examinations, moderation, and support to academic and student committees.Maintain accurate student records and support regulatory reporting requirements.Support orientation, graduation, and student experience activities to enhance engagement and transition to university.Assist with data management, quality assurance, and survey administration.Contribute to the development of strong relationships with academic staff, students, and key stakeholders.Perform other duties as required to support the smooth operation of student and academic services. Essential:Strong organisational skills with the ability to manage multiple tasks, meet deadlines, and balance competing priorities.Excellent attention to detail, pr...