Supervisor, Project Management

Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.  At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.  QGenda is headquartered in Atlanta.  To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. About Your Role  As a Supervisor within the Customer Experience (CX) organization and Project Management Office (PMO), you will serve as a frontline leader responsible for the day-to-day performance, compliance, and development of a team of Project Resources. You will act as a critical bridge between individual contributors and Senior PMO leadership, ensuring operational standards are consistently upheld, data integrity is maintained across required tools, and team members are held accountable to established processes and expectations. This role is ideal for a detail-oriented, people-first leader who thrives in a structured, fast-paced SaaS environment. How You’ll Make an Impact  Team Oversight & Daily Operations  Provide direct supervision and day-to-day guidance to a team of Project Managers/ Coordinators managing customer implementation projects. Monitor active project portfolios to ensure adherence to timelines, scope, and budget, escalating risks and blockers to the Senior Manager as appropriate. Serve as the first point of escalation for team members encountering project obstacles, customer issues, or internal process friction. Conduct regular 1:1s, team meetings, and project check-ins to maintain visibility into workload, morale, and performance. SOP Compliance & Process Adherence Champion adherence to established Standard Operating Procedures (SOPs) across all phases of the customer implementation lifecycle. Perform regular audits of project activity to identify compliance gaps, deviations from methodology, or inconsistencies in process execution. Partner with PMO Director to update, communicate, and reinforce SOPs as processes evolve, ensuring the team remains aligned with current standards. Identify patterns of non-compliance and develop targeted coaching plans or corrective actions in response. Time Entry & Data Compliance       Enforce consistent and accurate time entry and data logging practices across all required project management tools and platforms.   ...