Technical (Service) Support Engineer XRF
Do you want to step into a high-tech world with a strong focus on innovation? Are you looking for a position in which you can apply your analytical and technical skills? Do you want to apply these skills to support international colleagues? Do you want to do this in an international, but friendly environment? Then this might be your chance to become a part of our customer support team!A focused part of this job is to implement digital services towards of end customers. This requires optimization of the processes, and you will be acting as stakeholder for the continuous development of the digital platform and tools.In this role you will be supporting our global customer support organization from a technical point of view with training courses, service documentation and 3rd line technical support. And you will lead customer support activities in development projects.What are your responsibilities?lead the customer support activities in development projectssecure deliverables with regard to serviceability and reliability (a.o. Reliability improvement, Test and Diagnostics Software, Service tooling, Spare part definition and implementation, Creation of Service documentationsupport and drive our ambition in Lean / Six Sigma within the customer support process.initiate and implement product and process improvements and makes sure to deploy these in the organizationprovide 3rd line support to our local Field Service Engineers to help the customer to solve his issuesdevelop, execute and continuously improve training courses for Field Service Engineers and Customers What do you need to be successful in this role?Affinity with Internet Of Things (IoT) related products, e.g. deeper knowledge of network design.Affinity with Hardware and Software and computer technologyAble to understand what data tells you and how to translate them into actions.Develop and implement new services.Be able to translate platform requirements from users into product requirements to development.Strong communication and interpersonal skillsBachelor’s degree Electronics, PhysicsWorking experience on a comparable level in projects in a high-tech environmentWillingness to travelGreat to have?Greenbelt/ Black Belt Certified LineWhen you join?Your career will take off with a comprehensive induction programme. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.We value entrepreneurship and commitment by offering real career possibilities.You become part of a growing company where you can shape the future of our work processes.YES, I WANT THIS JOB!Please click APPLY NOW to submit your CV and cover letter.#LI-YU1About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and gov...