Technical Support Engineer
Type: Full-time, Permanent
Reports to: GM
Location: Dublin
Working model: Hybrid
About Kota
Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we're making benefits more accessible, valued, and global.
Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Lovable, Linear, Carwow, Tines, and Zoe. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Personio, OpenAI, and more.
The Role
We are looking for our first dedicated Technical Support Engineer to own the operational health of Kota’s platform. As we grow, we want a specialist who sits at the intersection of product and engineering, as well as customer support. The person will ensure our partners always have a fast, knowledgeable point of contact and that integration issues are resolved with precision.
This is not a traditional helpdesk role. You will be a technical first responder: someone who can navigate our codebase, query our databases, reproduce bugs, and identify root causes, proposing fixes or implementing safe, scoped changes where appropriate - while also serving as the clearest, most responsive face our partners interact with when things go wrong. You sit at the intersection of engineering and operations, reporting into the General Manager and working hand-in-hand with our engineering team.
What You'll Do
Triage & Resolution
- Own customer and partner issues end-to-end - from first contact through to resolution - adhering to defined SLA targets at every stage.
- Investigate data mismatches, integration failures, and edge cases by reading logs, writing SQL queries, and reproducing issues in lower environments.
- Implement safe, wel...