Commercial Account Manager
ABOUT US
Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out.
GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+.
We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
WHY WE NEED YOU
As Common Room grows, we’re evolving how we support and expand our customer base. The Commercial Account Manager role exists to own post-sales revenue outcomes for a portfolio of customers—ensuring strong renewals while proactively identifying and driving expansion opportunities.
This role is ideal for someone early-to-mid in their GTM career who is energized by customer ownership, commercial responsibility, and helping teams adopt a more modern, signal-driven GTM approach. Success here requires grit, curiosity, and the ability to balance relationship management with revenue ownership.
HOW YOU’LL CONTRIBUTE
- Own a portfolio of Growth customers with responsibility for renewals and expansion.
- Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal.
- Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs.
- Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth.
- Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation.
- Help custo...