Digital Services Intern

Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.Why does this job exist and why is it critical?​Join Maxis as a Digital Services Intern, where you will gain hands-on experience supporting digital content services, partner operations, customer journey validation, and marketing campaign governance. This role offers exposure to digital service ecosystems, content partner management, operational monitoring, quality assurance, and audit reporting while working closely with cross-functional teams to ensure a seamless customer experience and compliance with business requirements.Key Responsibilities1. Customer Journey & Billing ValidationStudy and understand end-to-end customer journeys across digital services and content platforms.Review and document subscription, charging, and billing mechanisms offered by content partners.Support the team in identifying potential customer experience gaps and operational improvement opportunities.Ensure customer journeys align with business and operational requirements.2. Journey Testing & Quality AssuranceExecute testing and validation activities across digital service platforms and content partner offerings.Verify subscription flows, charging accuracy, service functionality, and customer communications.Identify, document, and escalate issues discovered during testing activities.Support issue tracking and resolution with relevant stakeholders.3. Marketing Campaign ValidationReview and validate marketing campaigns conducted by traditional content partners.Ensure campaigns comply with approved business requirements, promotional guidelines, and operational standards.Verify offer details, customer messaging, and campaign mechanics before and during execution.Support stakeholders in maintaining campaign quality and consistency.4. Audit, Reporting & Compliance MonitoringPrepare, compile, and maintain audit reports for traditional content partners.Perform operational reviews to ensure compliance with business requirements and service standards.Consolidate findings and support reporting for management reviews.Track audit findings and support follow-up actions where required.5. Operational Support & Stakeholder CollaborationPrepare operational reports, presentations, and supporting documentation.Maintain records of testing outcomes, audit findings, and campaign validations.Participate in team discussions, operational reviews, and stakeholder meetings.Collaborate with internal teams and external partners to s...