EverHealth -Digital Customer Success Manager (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery. You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement.Responsibilities: Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.  Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience. Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.   Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.   Be an expert on the  EverHealth Platforms maintaining a deep understanding of our technology and products. Have general knowledge of our EverHealth portfolio of products and how they add values to our customers.   Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.   Skills and Experience needed for success in this role: Bachelor’s Degree preferred   2-4 years relevant service/relationship management experience   Prior SaaS account management experience highly desired, healthcare industry experience is a plus.   Experience handling multiple tasks required.   A willingness to take initiative and solve problems.   An orientation toward constantly improving processes and management best practices.   A willingness to share with the team practices at your prior companies that helped create great customer experiences. Where: The EverCommerce team is distributed globally, with teams in the...