EverHealth - Senior Manager, Customer Success
Senior Manager, Customer Success At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Senior Manager, Customer Success at EverHealth. EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that’s why we’ve created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business. Role: You’re a seasoned leader who thrives helping high-performing teams achieve even more. You’ve led strategic Customer Success teams in a fast-paced SaaS environment and understand what it takes to drive outcomes for complex, high-value customers. You know how to coach strategic thinking and consultative engagement, and you bring a sharp commercial mindset to every interaction. You’re comfortable navigating ambiguity, building cross-functional alignment, and rolling up your sleeves to solve challenges alongside your team. Responsibilities: Lead a team of Strategic CSMs focused on EverHealth’s largest and most complex customers across multiple product lines. Coach and develop your team to strengthen consultative skills, strategic account planning, value realization, and renewal/expansion plays. Own key performance metrics including net revenue retention, customer health, and account growth across the strategic portfolio. Establish operational rigor through standardized playbooks, success plans, QBRs, and executive alignment frameworks tailored for strategic accounts. Act as an escalation point and strategic advisor, guiding your team through complex situations with confidence and empathy. Collaborate cross-functionally with Product, Sales, Marketing, and Support to ensure alignment around key customer priorities and feedback loops. Drive strategic programs to scale high-impact customer outcomes, reduce churn risk, and increase expansion across our ecosystem of solutions. Be the voice of the customer to internal stakeholders and executive leadership, bringing insights from our most influential customers to the table. Champion customer-centric culture and elevate the role of Customer Success w...