IT Support Supervisor (Fixed Term Contract)

Job Title: IT Support Supervisor (7 Month Contract)Location: Midrand, South AfricaApplication Deadline: 14 August 2026About Springer NatureSpringer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning.We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.About Macmillan EducationMacmillan Education is a trusted global education company, supporting learners, teachers and institutions through high-quality educational content, digital learning solutions and innovative services. As part of Springer Nature, we are passionate about improving lives through learning and empowering educators and learners to achieve their full potential.With a heritage spanning more than 180 years, we continue to shape the future of education by creating engaging learning experiences that make a meaningful difference across Southern Africa and beyond.About the RoleWe're looking for an experienced IT Support Supervisor to lead the day-to-day IT support operations across our Southern African business on a seven-month fixed-term contract. This role is ideal for someone who enjoys leading technical teams, improving service delivery and ensuring business-critical systems remain secure, stable and available.Reporting to the Head of IT, you will oversee IT support services, helpdesk operations, Enterprise Resource Planning (ERP) support, infrastructure availability and operational governance. You'll work closely with colleagues across the business, global IT teams and external technology partners to deliver reliable, secure and customer-focused IT services while driving continuous improvement.If you're passionate about technology, enjoy solving complex technical challenges and thrive in a collaborative environment where your work makes a real impact, we'd love to hear from you.Role ResponsibilitiesLead the day-to-day IT support function across the Southern African region, ensuring timely resolution of technical issues.Act as the operational lead for Syspro Enterprise Resource Planning (ERP) support, including user access, system configuration, vendor management, upgrades and issue escalation.Supervise, coach and support IT support technicians, allocating workloads and promoting a high standard of customer service.Monitor helpdesk performance and drive continuous improvements to ensure service level agreements (SLAs) are consistently achieved.Ensure the availability, performance and reliability of servers, networks, hardware, software and other business-critical systems.Coordinate system maintena...