Customer Success Manager

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.

We're growing 5x year over year and recently raised a $15M Series A led by Footwork and Y Combinator. We're a small, in-person team in New York City, which means the people who join now shape the product, the culture, and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

THE ROLE

We're hiring a Customer Success Manager to own the post-implementation experience for a portfolio of our growing roster of CPG brands. This role sits at the intersection of revenue ownership and customer partnership — you'll be responsible for net revenue retention across your book of business, acting as the connective tissue between customers, product, and go-to-market. You will report directly to the Head of Business Operations.

WHAT YOU'LL DO

Retention & Expansion

- Own net revenue retention across a book of business, including renewals, upsells, and expansion opportunities

- Run a rhythm of QBRs, health checks, and executive touchpoints that drive measurable customer outcomes

- Identify at-risk accounts early and execute proactive save strategies before churn becomes a risk

- Own customer expansion plays, surfacing upsell signals and co-owning the commercial conversation

Customer Partnership

- Serve as a strategic advisor to a portfolio of CPG brands, helping them get maximum value from the Confido platform

- Own Customer Support for a portfolio of CPG brands, helping troubleshoot issues and relaying feedback to the product team

- Deeply understand each customer's business goals, KPIs, and operational workflows to align our product to their success

- Build trusted relationships with champions a...