Founding Account Manager

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.

We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

We're hiring our first dedicated Account Manager — a revenue-focused individual who will own expansion across Confido's existing book of business. This is a founding role: you'll set the standard for how we grow accounts, build the playbook for upsell and cross-sell motions, and have a direct line to leadership on commercial strategy.

This is not a support role. You're a commercial operator whose job is to find and close growth opportunities within our customer base — by building deep relationships, understanding evolving business needs, and connecting the right Confido capabilities to the right problems at the right time. You will report directly to the Head of Business Operations.

WHAT YOU'LL DO

Upsell & Cross-Sell

- Own expansion revenue across your assigned book of business — upsell, cross-sell, and seat growth are your primary metrics

- Proactively identify expansion signals: usage patterns, new use cases, org changes, and strategic initiatives that create openings

- Build and execute account plans for your top targets, mapping stakeholders, timing opportunities, and building toward multi-year value

- Run the full commercial cycle on expansion deals — discovery, proposal, negotiation, and close

Account Relationships

- Build and maintain strong relationships across each account — from day-to-day users to economic buyers and executive sponsors

- Conduct regular business reviews that connect Confi...