Implementation Manager

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.

We're growing 5x year over year and recently raised a $15M Series A led by Footwork and Y Combinator. We're a small, in-person team in New York City, which means the people who join now shape the product, the culture, and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

THE ROLE

We're hiring an Implementation Manager to help own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment.

You'll work closely with customers, our product team, and our CS and sales teams to run scalable implementation processes across a growing roster of CPG brands. The ideal candidate has managed complex enterprise rollouts — whether in consulting, B2B SaaS, at a CPG brand, or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.

WHAT YOU'LL DO

Onboarding & Deployment

- Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers

- Manage detailed project plans, timelines, and workstreams across multiple concurrent deployments

- Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements

- Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments

Customer Enablement

- Deliver training programs, documentation, and onboarding materials that get users up to speed fast

- Run live onboarding sessi...