EverWell - Lead Product Designer (Remote, New Zealand)
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en About the company Timely and SalonBiz serve over 30,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them. This is where you come in!As a Lead Product Designer at EverWell, you’ll lead UX outcomes for Timely across desktop and mobile, delivering impactful end-to-end product design from discovery through to delivery and optimisation. You’ll champion human-centred design, collaborate cross-functionally, and drive innovative, user-focused experiences across complex product ecosystems.This role is ideal for a strategic and hands-on design leader who thrives in fast-paced, high-growth environments. You’ll influence product direction, mentor fellow designers, improve design practices, and partner with stakeholders to create seamless experiences that deliver value for customers and the business.What you'll do.Deliver world-class product design for complex products, using insights-driven approaches to solve meaningful user problems.Drive seamless cross-product experiences by identifying opportunities that benefit multiple user groups.Lead UX activities across the product lifecycle, partnering closely with Product, Engineering, Marketing, and Research teams.Conduct and apply UX research, define success metrics, and use data to measure design impact.Foster strong collaboration through clear communication, stakeholder alignment, and sharing insights and work in progress.Mentor and coach designers and stakeholders while continuously improving design practices and team capability.What you'll bring10+ years’ experience in SaaS product design, with a strong portfolio of impactful work.Proven ability to lead end-to-end user-centred design processes, from research and problem definition through to delivery and measurement.Strong expertise across UX methodologies including research, journey mapping, prototyping, testing, analytics...